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Thank you for shopping at McSam Spices, a service provided by Classic Impex. We appreciate the trust you have placed in us and want to ensure your satisfaction with our products. Please read the following policy carefully to understand our practices regarding returns and refunds:
Returns
We accept returns within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please follow these steps:
Contact Customer Service: Reach out to our customer service team at [customer service email or phone number] to notify us of your intention to return the product.
Provide Details: Please provide details such as your order number, the item you wish to return, and the reason for the return.
Wait for Instructions: Our customer service team will provide you with instructions on how to return the item.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. The timing of the refund may vary based on your payment provider.
Exchanges
If you need to exchange an item for the same product or a different one, please contact our customer service team. We will guide you through the exchange process.
Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will work to replace the item or provide a refund, as appropriate.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Classic Impex
H-1404, DSIIDC IND AREA, NARELA, DELHI 110040
CLASSICFRESH999@GMAIL.COM
91-9911032284